Privacy Policy

We collect only what is needed to deliver your plants and support you afterwards. When you place an order, we ask for your name, phone / WhatsApp number, city and complete delivery address. When you contact us, we receive your message and any photos you send (for example, plant or space photos for advice, or damage-claim photos).

We do not create user accounts and we do not ask for CNIC copies, passwords, or bank login details — ever. Anyone asking for these in our name is a scammer; please report it to us immediately.

Your information is used for one purpose: fulfilling your order and caring for your plants afterwards. That includes confirming availability, arranging packing and dispatch, sharing tracking numbers, and providing lifetime plant-care guidance.

We may occasionally send order-related updates or seasonal care tips on WhatsApp. You can opt out of non-order messages anytime by replying STOP.

Our order flow is: add to cart → checkout → fill the form → pay via any bank account (HBL, Meezan, UBL, JazzCash, EasyPaisa or bank transfer) → order delivered. We never see or store your bank passwords, OTPs or card PINs.

Payment screenshots you share are used only to verify your specific order and are never published or shared. If a payment cannot be verified, we contact you directly to resolve it before dispatch.

To deliver your order, we share your name, phone number, city and address with our courier partners (TCS, Leopards and local cargo for heavy items). They use it only for delivery and are not permitted to use it for marketing.

We do not sell, rent or trade your personal information to any third party for marketing, and we do not share your data with advertisers.

Photos you send for plant advice or damage claims are used only to help you. We publish customer reviews or garden photos on our website or social media only with your clear permission, and we remove them promptly if you later ask.

Order records are kept securely and accessed only by our small team for dispatch, replacements and support. Payment screenshots are kept only as long as needed for order verification and accounts, then deleted.

While no online system is 100% immune, we use standard safeguards — limited access, secure devices and careful handling — to protect your information.

You may ask us at any time what information we hold about you, request corrections, or ask us to delete your contact details and messages (except records we must keep for accounts or unresolved claims). Requests are handled within 7 working days.

Our website is intended for adults placing orders. If a child contacts us, we respond only with general plant-care information and do not collect or keep their personal details.

If we change this policy, the updated version with a new ‘Last updated’ date will be posted on this page. Continued use of the website after changes means you accept the updated policy.

For any privacy question, correction or deletion request, call or WhatsApp 0307-9394410 (9am–9pm daily) or email support@plantsparadise.pk with the subject ‘Privacy Request’. Please include the phone number you ordered with so we can find your records quickly.